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Selected Testimonials From Some Clients of R.H. Nay Associates
Ralph Nay is a good listener and communicator, which works well for him on the client side as well as the supplier side. He knows what good quality work is, and he makes it happen. He has the big picture as well as the details under control. I also believe that he is fair. —Larry and Dawn, Weston, MA
For years we delayed enlarging our five-room bungalow because we were afraid that we could not find a contractor with the skill or sensitivity to respect its Arts and Crafts style. Finally we took the plunge, and Ralph Nay and his sub-contractors gave us a better result than we ever imagined. They matched our original woodwork and textured plaster, they developed solutions to technical problems we hadn't anticipated, and they suggested space-use possibilities we had not even imagined. All of the tradesman were expert craftsmen and also easy to deal with, and Ralph coordinated and controlled operations efficiently, with great consideration of our needs. Today, three years later, we are still marveling at the pleasure we got from our renovation. —Marty and Jerry, Arlington, MA
I have nothing but good things to say about R. H. NAY Associates; Ralph, Mary Ann, all their employees and all their subs. They have done two renovations for us, one of which was quite extensive (gutting and rebuilding a kitchen, an addition, and a renovated family room). I found them to be straightforward, creative, skilled, honest, pleasant, resourceful, and helpful - in short, all that you look for in a contractor. Ralph is an outstanding individual and it is simply a pleasure to do business with him. —James and Christine, Lexington, MA
Ralph Nay has been my contractor for almost 8 years and has completed numerous projects at my home including a brand new kitchen, two bathrooms, a darkroom, an office, the living room, exterior renovations, etc. All the work has been of the highest quality, completed on schedule. The craftsman who work with and for Ralph are excellent as are the contractors to whom he sub-contracts work (electrical and plumbing). I can't imagine hiring a different contractor and I have referred R. H. Nay to many friends. —Sandy, Winchester, MA
After the renovation of our 70 year old home was completed when the inspector came and looked at the house, he said it was so well done that he couldn’t tell the old from the new. He said it all looked like a new house. This was exactly the effect we wanted. Everyone told us their renovation experience was horrible so we were prepared for the worst. Fortunately, our experience was exactly the opposite. We found Ralph Nay and his team to be extremely professional, attentive, meticulous, responsive and helpful. His team of subcontractors was exceptional, all polite and knowledgeable, one as nice as the next. We appreciated that Ralph told his team and his subcontractors that they are guests of the homeowner and should act accordingly. The job was completed on time. We would not think of doing any other project without Ralph Nay. —Keith and Abby, Lexington, MA
Ralph and his company delivered everything that they had contracted. They were extremely proficient. We were especially pleased that we had minimal disruptions in our life in spite of the extensive renovations that were performed. Unfortunately, we had a family tragedy towards the end of the job; Ralph was very sensitive to the situation and he was unobtrusive during this period. —Mark and Jane, Wellesley, MA
This testimonial is a condensed version of the original, which was very generous. The original testimonial consisted of 6 major sections. Excerpts from each of those 6 sections follow:
TRUST—After working closely with Ralph for the better part of a full year, Liz and I can say we trust Ralph and the RH Nay organization without qualification. Given our lack of personal experience in home renovations, this was critically important to us.
CONSISTENCY/RELIABILITY—It was very important that this project run on schedule and as expeditiously as possible while maintaining Nay’s high standards for quality and craftsmanship. From the beginning, Ralph laid out a clear schedule of the steps to completion, which he continuously updated. ACCESSIBILITY— throughout this project, Ralph Nay was personally accessible as if I was his only customer (and I wasn't). I could always reach Ralph on any day and at any time through his pager. He would always respond promptly, usually within a minute or two. When you answered the phone, the same Ralph Nay was on the other end every single day - never moody, never irritated, always helpful, always with the answer. REFERENCES ...Secondly, I spoke with one architect who had done several projects with Ralph. He served up my favorite. He said simply ‘Ralph Nay conducts a symphony’. This visual image, as it relates to Ralph’s relationships with his subcontractors, says it all…..Ralph’s ability to move subs in and out of our house in a wonderfully synchronized manner was the key to successful completion of our project... QUALITY—in every respect of our job, Liz and I both feel that the highest standards of quality were observed by Ralph and the RH Nay organization. Never was a corner cut or the easy way out pursued. This was observable in every aspect of the job. WRAP UP/COMPLETION—in this business, you constantly hear frustrated customer say "we got 90% of the way there and it never seems to finish"... Through the various iterations of punch lists, Ralph and his team were tremendously patient and responsive. —Arthur and Liz, Wellesley, MA
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© 2006 R.H. Nay Associates, Inc. 6 Garfield Circle, Burlington, MA 01803 781.270.4880
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